Dynamics 365 Customer Insights
Leading enterprise customer data platform
Deliver unmatched customer experiences with world-class AI and analytics.

Make the benefits of AI a reality for your business
Maximize customer lifetime value with AI-driven insights based on unified customer profiles. Transform into a customer-centric organization where marketing, sales, and service professionals have the insights they need to personalize engagement. See results faster with a ready-to-go CDP designed to deliver insights that can be acted upon with minimal training and IT assistance.
Unified data, connected experiences

Connect data for deep audience insights
Bring together all your customer data using prebuilt connectors
Predict customer needs using built-in AI
Identify high-value and at-risk customers
Recommend relevant products and services
Discover new audience segments
Track business performance
Extend and customize for advanced insights


Drive meaningful actions using AI-powered insights
Activate real-time insights with turnkey integrations
Embed customer profile cards in your business applications
Automate customer-centric experiences
Build custom applications with embedded insights
Enable real-time decision making
Build customer trust on a platform with simply unmatched security
Maintain control over your customer data
Help secure sensitive data
Exceed industry standards
Support GDPR and CCPA compliance
