Dynamics 365 Marketing

Elevate customer experiences

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalize customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalize customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Why Dynamics 365 for Marketing

MODERN

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step

UNIFIED

Single platform for servicing customers with a seamless out of the box business process spanning case management, resourcing, and through to work order completion

INTELLIGENT

With IoT alerts, move from being reactive to predictive maintenance

ADAPTABLE

Any individual, team, or piece of equipment can be scheduled regardless of type and location of work performed to cover in-house, onsite, or remote appointments

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