Dynamics 365 Marketing
Elevate customer experiences
Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty
Engage customers in real time
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
Engage customers in real time
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
Why Dynamics 365 for Marketing
MODERN
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step
UNIFIED
Single platform for servicing customers with a seamless out of the box business process spanning case management, resourcing, and through to work order completion
INTELLIGENT
With IoT alerts, move from being reactive to predictive maintenance
ADAPTABLE
Any individual, team, or piece of equipment can be scheduled regardless of type and location of work performed to cover in-house, onsite, or remote appointments