Dynamics 365 Virtual Agent for Customer Service

Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.

Make the benefits of AI real for your business

Deliver rich, personalized bot conversations to resolve customer issues quickly and effectively any time of the day, any day of the week. Empower your customer support specialists and subject matter experts—the people closest to the customer—to build and update your bot. Reduce costs by automating common questions, and free up agent time to focus on more complex cases.

Create customer service virtual agents quickly and easily

Enable your customer service teams to create powerful bots using a guided, no-code graphical interface—all without the need for data scientists or developers.

Monitor and improve bot performance

Keep an eye on how your bots are performing by using conversational metrics and dashboards. Get in-depth AI-driven insights to improve bot performance.

Allow the bot to take action

Enable the bot to take action on the customer’s behalf. Easily integrate your bot with hundreds of services and systems out of the box or create custom workflows using Microsoft Flow.