Earn customers for life

Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Microsoft 365 Customer Service

Personalize service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Empower teams

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.

Personalize customer experiences

Automate self-service with virtual agents and rich knowledge base portals. Further, personalized service with tailored experiences supported by 360˚ customer views.

Increase agent productivity

Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

Deliver proactive service with IoT

Leverage AI-driven insights and analytics to improve agent and customer experiences.

Deliver proactive service with IoT

Embedded IoT signaling and alerts detect and correct problems before your customers even notices that anything’s wrong.

Earn customers for life

Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.

  • Native voice
  • Integrated case management
  • Customer support timeline
  • Built-in transcription and translation
  • Real-time sentiment analysis
  • Context-driven agent suggestions
  • Embedded IoT data
  • Agent alerts indicate problems
  • Visibility into issue history

Extend Customer Service with omnichannel capabilities

Digital Messaging Add-in

Broaden your engagement channel scope

Rich omnichannel engagement across digital messaging channels

Chat Add-in

Live chat support

Live chat omnichannel engagement between customers and agents

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