The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, “Does Your Company Culture Lead to Happy Customers?” On the other hand, IBM found that if “employee experience is positive, and people feel valued and happy, they will care much more about the customer experience and be proud to work for the company,” writes Geldart. Contributing factors for employee experience include physical environment, technological tools, and the organization’s culture. Geldart shares that leaders…