Digitally transforming public services to make them accessible to everyone who needs them as quickly as possible is key to building trust in public agencies. But to do so effectively, governments need to ensure that their applications and websites remain as accessible and user-friendly as possible, which requires that they streamline processes, choose stable platforms, and follow the best development methodologies. If these new apps are adopted correctly, they can provide governments with universally accessible two-way channels for interacting with citizens that lessen reliance on physical interaction, while providing government employees more and better information about their cases.

Watch this video to learn how an agile approach to app development combined with Microsoft Azure is changing the way the Department of Health and Human Services (DHHS) in Victoria, Australia, is delivering IT to its department and the entire state.

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