Dynamics 365 Customer Service Professional

Deliver seamless, world-class customer service experiences with a unified technology infrastructure.

Anytime, anywhere access

Intuitive agent experience

Guided outcomes

Flexible, extensible platform

Insights and analytics

Personalize your service

Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.

Empower your team

Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.

Uncover insights by unifying your technology

Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimize performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.

Why Dynamics 365 for Customer Service?

MODERN

Role-based solutions built to deliver personal customer engagement

UNIFIED

Familiar tools in the context of your sales processes

INTELLIGENT

Built-in intelligence to proactively guide to optimal outcomes

ADAPTABLE

Grow, evolve and transform with modern, extensible platform

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