Empower everyone to easily build intelligent chatbots

Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.

Build the extra help you need

Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions around the clock.

Easily create your own chatbots

Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.

Take action

Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Build smarter bots

Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Empower employees, one chat at a time

Transform how your business engages with employees. Give them the tools to easily build chatbots and quickly automate frequently asked questions and common business processes—at no extra charge—within Microsoft Teams.

Cultivating happier customers

TruGreen developed a virtual agent that provides predictive assistance to customers, freeing call center associates to spend more time on higher value tasks.

Bots drive organizational productivity

Learn how organizations gained productivity and reduced the operational burden on HR and helpdesk employees using bots, like those built with Power Virtual Agents technology, and Microsoft Teams in this commissioned Total Economic Impact™ study.

Up to 34%

Reduction in requests requiring assistance

10%–15%

Reduction of IT and support-ticket workload in the first year

60%–70%

Successful answer rate on employee requests/questions

Extend your business processes

Create more powerful flows using a simple Excel-like expression language. Connect to more systems and have additional control through built-in extensibility for pro developers. For full management, create Azure Logic Apps from your automation workflows to manage them in Azure.

Powerful alone. Better together.

Build powerful end-to-end business solutions by connecting Power Apps across the entire Microsoft Power Platform—and to Office 365, Dynamics 365, Azure, and hundreds of other apps—to drive innovation across your entire organization.

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